Understanding Your Billing

Your Joyn Subscription

Every organization on Joyn pays a flat $20/month platform subscription. This covers:

• Unlimited classes and sessions
• Your public booking page
• Embeddable booking widget for your website
• Attendance tracking and reporting
• Email notifications and reminders
• Team member accounts

How Subscription Billing Works

Your monthly subscription is billed through Stripe, the same payment system that processes your class bookings:

• Primary method — the $20 is deducted from your Stripe balance (money from bookings sitting in your account)
• Fallback — if your Stripe balance is insufficient, the charge goes to the card you have on file
• Billing cycle — charges on the same date each month, starting from when you activated your account

Transaction Fees

In addition to the monthly subscription, a small 2% platform fee is applied to each booking transaction. This is automatically deducted before payouts reach your bank account. See Payments & Stripe FAQ for a detailed fee breakdown.

Viewing Your Invoices

You can view your subscription invoices in two places:

1. Joyn Settings > Payments — shows your subscription status and recent invoices
2. Stripe Dashboard — your full Stripe account shows all transaction history, payouts, and invoices

Free Trial

New organizations start with a free trial period. During the trial:

• You have full access to all features
• You can set up classes and accept bookings
• No subscription charge until the trial ends

You'll receive an email reminder before your trial expires.

Cancellation

If you need to cancel your subscription, go to Settings > Payments. After cancellation:

• Your account remains active until the end of the current billing period
• Existing enrollments and data are preserved
• You can reactivate at any time